By placing an order the customer agrees to the following terms and conditions:
Vintage-Ware china hire period in usually 4 days to allow you time to set up your event, longer or shorter periods are available upon request.
Vintage-Ware is happy for you to collect and return your hired china package from the address tba, alternatively we can deliver and collect, locally free or 45p per mile if further than 10 miles from Vintage-Ware HQ.
Vintage-Ware china will be packed very carefully and we would ask you to re-pack items with care, scraping off as much food as possible and placing paper toweling (provided) in between items. Due to the nature of the china it cannot go in the dish washer. Hand washing up is included in your package.
If you have to cancel your order and do so before the 30 days prior to your delivery/collection date you will not incur any charges and we will return your deposit in full.
If you cancel within the 30 days prior to your delivery/collection date there will be a charge of half of the 50% deposit, however, if you have to cancel within 7 days of your delivery/collection the deposit will be forfieted in full.
Items hired are of vintage condition and therefore a degree of wear and tear is to be expected, specific sizes and dimensions cannot be guaranteed. Our collection is mismatched vintage china pieces.
Please check your order on receipt and report any discrepancies or faults within 24 hours. Items left at unattended premises are at the risk of the hirer.
Deposit, damages and charges
A 50% deposit of the total hire/package cost is required to complete a booking with the remaining balance due 30 days prior to delivery/collection date.
Requests for additional pieces after the final payment date will be accomodated where possible but cannot be guarenteed, payment for additional items is due when ordering.
In addition there is a £100.00 standard deposit or 25% of the total order (whichever is greater) in a seperate cheque/payment which will either not be cashed or returned to you when the china has been returned and checked for breakages or missing items.
All broken items must be returned to vintage-ware for identification and replacement.